Google Ads puts your business in front of people searching for what you sell, today. This page covers what PPC management actually involves, what it costs to run properly, and — honestly — when you are better off not using it.
| Google Ads | SEO | |
|---|---|---|
| Traffic starts | Day one | Months |
| Cost shape | Ongoing — stops when you stop | Front-loaded, compounds |
| Best when | You need enquiries this quarter | You are building for next year |
| Who owns it | Your account, always | Your site, always |
Google Ads questions, answered straight
Can I run Google Ads myself instead of paying an agency?
Yes, and for a very small budget you probably should. Below roughly $1,000 a month in ad spend, an agency fee eats the budget that should be buying clicks. Learn the basics, run a tight search campaign on your own name and two or three core services, and come back when the account is spending enough that a few percentage points of improvement outweighs the management cost.
Can AI run my Google Ads instead of an agency? What about Performance Max?
Google's automation genuinely handles bidding better than a human with a spreadsheet. What it does not do is decide what a conversion is worth to you, notice that half your leads are junk, write the offer, fix the landing page, or stop Performance Max from quietly spending your money on people already searching your brand name. Automation runs the levers. Someone still has to point it at the right target.
How much should a small business spend on Google Ads?
Enough to buy a statistically meaningful number of clicks in your category each month. In expensive lead-gen categories where a click runs $20 to $50, a budget under about $1,500 a month collects data too slowly to optimise against. In cheaper categories, a few hundred a month can work. The wrong way to set a budget is to pick a round number; the right way is to work backwards from what a customer is worth to you.
Agency versus freelancer for PPC — which is better for a small business?
A good freelancer is cheaper and often more responsive. An agency gives you coverage when one person is on holiday, and usually more eyes on the account. The real question is not agency versus freelancer, it is whether the person managing your account can show you the account changes they made last month. If they cannot, the label does not matter.
Who owns the Google Ads account — me or the agency?
You should. Always. Insist the account is created under your own Google account and that the agency is granted access, not the other way round. If an agency builds your campaigns inside their own manager account, you lose every conversion history, quality score, and audience list the day you leave. We build in accounts you own, without exception.
Why are my Google Ads getting clicks but no calls?
Almost always one of four things: the traffic is right but the landing page is wrong, the traffic is wrong because the keywords are too broad, the calls are happening but not being tracked, or the offer is not competitive against what the other ads on the page are saying. The diagnosis order matters — check tracking first, because if calls are being missed in reporting you will "fix" a problem you do not have.
What is a good cost per lead for Google Ads?
There is no universal number, and anyone quoting one is guessing. What matters is your cost per lead measured against what a closed customer is worth and how many leads you close. A $200 lead is excellent for a business closing $15,000 jobs at one in three, and catastrophic for a $60 service. Work out your close rate and customer value first; the target falls out of that arithmetic.
How long before Google Ads starts working?
Ads deliver traffic on day one, which is the entire reason to use them. Useful performance data takes two to four weeks, and meaningful optimisation needs a month or two of conversion volume. Anyone promising optimised performance in week one is describing a launch, not a result.
Should I bid on my own brand name?
Usually yes, but for a specific reason: if competitors are bidding on your name, you either pay a small amount to defend the top of your own branded results or let them intercept people who were already looking for you. If nobody is bidding against you, brand bidding is often wasted money that would have been a free organic click. Check first, then decide.
What happens to my campaigns if I stop working with you?
They keep running in your account, which you own, and you keep every bit of history in it. There is no notice period designed to trap you and no handover fee. If you leave, you leave with the asset.
Do you require a long-term contract for PPC management?
No. Month to month, cancel when you want. Long lock-ins mostly protect agencies from the consequences of poor results, and we would rather be kept for the opposite reason.
Can a med spa or clinic advertise regulated treatments on Google Ads?
Some treatments can be advertised with careful wording, some are restricted, and some are outright prohibited depending on the claim being made and the country you are targeting. The failure mode is expensive: a disapproved ad wastes time, a policy strike risks the account. Regulated categories need the policy check done before the campaign is built, not after a rejection.
Is Google Ads or SEO the better place to start?
If you need leads this quarter, ads. If you are building an asset for next year and can wait, SEO. Most small businesses that can afford both should run a small, tightly focused ad campaign for immediate demand while SEO compounds in the background — the ad data also tells you which keywords actually convert, which makes the SEO work sharper.
What do you actually do each month on a PPC account?
Search term review and negative keyword work, bid and budget adjustments against conversion data, ad copy testing, landing page feedback, conversion tracking verification, and a plain-English report of what changed and what it did. If a month's work cannot be described in those terms, it probably was not done.
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Google Ads questions, answered straight
Can I run Google Ads myself instead of paying an agency?
Yes, and for a very small budget you probably should. Below roughly $1,000 a month in ad spend, an agency fee eats the budget that should be buying clicks. Learn the basics, run a tight search campaign on your own name and two or three core services, and come back when the account is spending enough that a few percentage points of improvement outweighs the management cost.
Can AI run my Google Ads instead of an agency? What about Performance Max?
Google's automation genuinely handles bidding better than a human with a spreadsheet. What it does not do is decide what a conversion is worth to you, notice that half your leads are junk, write the offer, fix the landing page, or stop Performance Max from quietly spending your money on people already searching your brand name. Automation runs the levers. Someone still has to point it at the right target.
How much should a small business spend on Google Ads?
Enough to buy a statistically meaningful number of clicks in your category each month. In expensive lead-gen categories where a click runs $20 to $50, a budget under about $1,500 a month collects data too slowly to optimise against. In cheaper categories, a few hundred a month can work. The wrong way to set a budget is to pick a round number; the right way is to work backwards from what a customer is worth to you.
Agency versus freelancer for PPC — which is better for a small business?
A good freelancer is cheaper and often more responsive. An agency gives you coverage when one person is on holiday, and usually more eyes on the account. The real question is not agency versus freelancer, it is whether the person managing your account can show you the account changes they made last month. If they cannot, the label does not matter.
Who owns the Google Ads account — me or the agency?
You should. Always. Insist the account is created under your own Google account and that the agency is granted access, not the other way round. If an agency builds your campaigns inside their own manager account, you lose every conversion history, quality score, and audience list the day you leave. We build in accounts you own, without exception.
Why are my Google Ads getting clicks but no calls?
Almost always one of four things: the traffic is right but the landing page is wrong, the traffic is wrong because the keywords are too broad, the calls are happening but not being tracked, or the offer is not competitive against what the other ads on the page are saying. The diagnosis order matters — check tracking first, because if calls are being missed in reporting you will "fix" a problem you do not have.
What is a good cost per lead for Google Ads?
There is no universal number, and anyone quoting one is guessing. What matters is your cost per lead measured against what a closed customer is worth and how many leads you close. A $200 lead is excellent for a business closing $15,000 jobs at one in three, and catastrophic for a $60 service. Work out your close rate and customer value first; the target falls out of that arithmetic.
How long before Google Ads starts working?
Ads deliver traffic on day one, which is the entire reason to use them. Useful performance data takes two to four weeks, and meaningful optimisation needs a month or two of conversion volume. Anyone promising optimised performance in week one is describing a launch, not a result.
Should I bid on my own brand name?
Usually yes, but for a specific reason: if competitors are bidding on your name, you either pay a small amount to defend the top of your own branded results or let them intercept people who were already looking for you. If nobody is bidding against you, brand bidding is often wasted money that would have been a free organic click. Check first, then decide.
What happens to my campaigns if I stop working with you?
They keep running in your account, which you own, and you keep every bit of history in it. There is no notice period designed to trap you and no handover fee. If you leave, you leave with the asset.
Do you require a long-term contract for PPC management?
No. Month to month, cancel when you want. Long lock-ins mostly protect agencies from the consequences of poor results, and we would rather be kept for the opposite reason.
Can a med spa or clinic advertise regulated treatments on Google Ads?
Some treatments can be advertised with careful wording, some are restricted, and some are outright prohibited depending on the claim being made and the country you are targeting. The failure mode is expensive: a disapproved ad wastes time, a policy strike risks the account. Regulated categories need the policy check done before the campaign is built, not after a rejection.
Is Google Ads or SEO the better place to start?
If you need leads this quarter, ads. If you are building an asset for next year and can wait, SEO. Most small businesses that can afford both should run a small, tightly focused ad campaign for immediate demand while SEO compounds in the background — the ad data also tells you which keywords actually convert, which makes the SEO work sharper.
What do you actually do each month on a PPC account?
Search term review and negative keyword work, bid and budget adjustments against conversion data, ad copy testing, landing page feedback, conversion tracking verification, and a plain-English report of what changed and what it did. If a month's work cannot be described in those terms, it probably was not done.
Where does search advertising money actually get wasted?
On irrelevant matches, on conversions that are not real conversions, and on sending expensive clicks to pages that were not built to receive them.
Match types have loosened over time, which means a campaign left unattended will accumulate searches you never intended to pay for. The negative keyword list is not housekeeping; it is the single most reliable way to reduce cost per acquisition on an established account, and it is the first thing we look at on any account we inherit.
What has to be right before you increase spend?
Conversion tracking that counts real outcomes, a negative keyword list that reflects what you do not sell, and a landing page that matches the ad.
Conversion tracking
Counting form views, button clicks or all form submissions including spam is the most common reason an account looks profitable and is not.
Negative keywords
Reviewed against the actual search terms report monthly. This is where most wasted spend lives.
Landing page match
The page should answer the exact promise of the ad. Sending every keyword to the homepage is the classic and expensive mistake.
Offline conversion import
For businesses where the sale happens later, importing the real outcome is what lets bidding optimise toward revenue rather than toward form fills.
Budget pacing
Daily caps that exhaust by midday hand the afternoon to competitors.
Account ownership
Yours, not the agency's. History and learning are assets you should keep.
Search advertising or SEO?
Both, for different jobs. Paid buys certainty and speed and stops the day you stop paying; organic compounds and cannot be turned on for a quarter.
The practical sequence for most businesses is paid first to learn what converts, organic second built on what paid proved. Running paid also produces keyword and message data that makes the organic work considerably better targeted.
What should you expect to pay?
Cost per click varies by industry more than by anything you control — professional and financial services can run into the tens of dollars per click. What matters is cost per acquisition against customer value, and any agency quoting industry-wide CPC benchmarks as though they applied to you is not doing the arithmetic that matters.
Where the waste is, in order
| Cause | How common | Cost of fixing |
|---|---|---|
| Missing or wrong conversion tracking | Very common | Low |
| No negative keyword discipline | Very common | Low, recurring |
| All traffic to the homepage | Common | Moderate |
| Counting spam form fills as conversions | Common | Low |
| Bidding on brand terms without checking need | Common | Low |
| No offline conversion import | Common in B2B | Moderate |
| Over-broad match without monitoring | Very common | Low, recurring |
Frequently asked questions
What is search engine advertising?
Paying for placement in search results against specific queries — most commonly Google Ads and Microsoft Ads. It buys attention from people already looking.
How much does search advertising cost?
Cost per click varies enormously by industry. The number that matters is cost per acquisition against customer value, not the click price.
Is search advertising better than SEO?
They do different jobs. Paid is fast, certain and stops when you stop paying. Organic compounds and cannot be switched on for a quarter.
What is the most common reason ad accounts waste money?
Conversion tracking that counts the wrong thing, followed by an absent negative keyword list.
What are negative keywords?
Terms you explicitly refuse to appear for. Reviewing the search terms report monthly and adding negatives is the most reliable cost reduction available.
Should I send ads to my homepage?
No. The landing page should answer the exact promise of the ad. Homepage traffic from specific queries converts poorly.
Should I bid on my own brand name?
Sometimes. Check whether competitors are bidding on it and whether you already hold the organic result. Do the test rather than assuming either way.
How long before search advertising works?
Clicks immediately, useful data in weeks, a reliable cost per acquisition after a full buying cycle.
Who should own the ad account?
You. Agency-owned accounts mean your history and learning leave with the agency.
What is offline conversion import?
Sending the real outcome — the closed deal — back into the ad platform so bidding optimises toward revenue rather than toward form fills. Essential in B2B.
What budget do I need to start?
Enough to generate statistically meaningful data within a reasonable period. Below that, you are paying to learn nothing.
Should I use broad match?
Only with active negative keyword management and reliable conversion tracking. Without both, it is the fastest way to spend money on irrelevant searches.








