Web Design in Chattanooga for the Company That Pumps the Trap

Updated November 2026 · Written and maintained by the Progression Agency strategy team

Chattanooga’s Waste Resources Division inspects every food service kitchen on the City sewer for grease control, and the brochure it hands those kitchens says an underground interceptor is pumped of its complete contents at least every 90 days, with records kept on site for the inspector. The company that pumps it holds those records first. Web design in Chattanooga for grease haulers and kitchen plumbers turns each pump-out into a record a manager can open before anyone asks, and keeps the City’s line and the county authority’s line apart. Progression is a New York team; it builds Chattanooga sites remotely and travels to your yard or a route stop whenever you want to meet.

A pump-out ticket with no box for the whole tank

A hypothetical pumping company’s paper ticket has lines for date, gallons and a signature. A kitchen manager reads it while an inspector asks whether the complete contents were pumped and when the trap was last cleaned. The ticket answers neither.

The site and the ticket should carry the same fields the inspector reads. No real company, restaurant, inspector or address is shown here.

Web design in Chattanooga for grease haulers and kitchen plumbers

The City’s Pretreatment page says the Fats, Oils, and Grease (FOG) Control Program inspects all food service establishments to ensure proper removal of FOG wastes, to prevent sanitary sewer blockages, obstructions and overflows. The City’s FOG Control brochure adds that the Waste Resources Division conducts the inspections and the Hamilton County Health Department asks about grease control equipment and maintenance.

The Hamilton County Water and Wastewater Treatment Authority inspects kitchens on its own lines with a printed grease inspection form. Which body a given kitchen answers to is a question for the City or the Authority, never a guess on a hauler’s page.

A grease service site says which equipment it services: interceptors, under-sink traps, floor traps. Most sites in this trade stop at a phone number and a truck photo. The record is what a kitchen manager actually needs.

Who is this page for?

Companies that pump interceptors and traps, collect used cooking oil, or install and repair kitchen plumbing in the Chattanooga area, and the people who build their sites.

Two inspection sheets, one service record

The City’s brochure and the Authority’s form ask for overlapping facts. Each row below is one field of a service record, with the sheet that asks for it, the person who fills it, where the kitchen sees it and what the site never says. Chattanooga web design for this trade starts from this table, not from a gallery of trucks.

A site built around this record is priced in the section below. The portal, the reminder engine and the kitchen pages are separate parts of the scope.

On the City sewer: the Moccasin Bend pretreatment inspection

The City’s brochure names the Moccasin Bend Wastewater Treatment Plant Pretreatment Section, 455 Moccasin Bend Rd., for the City’s Grease Management & Control Program. It says failure to cooperate with an inspection can result in a notice of violation and other enforcement action.

• Name the section and its address on the help page.
• Link the brochure by name.
• Leave enforcement questions to the City.

On the authority’s lines: what the WWTA sheet records

The Authority’s form records the hauler used, how often the interceptor is cleaned, whether the complete contents are pumped, whether maintenance and cleaning records are available and the last date cleaned. For traps it records the location, the flow rating and the cleaning frequency.

• Match each field to a line on the record.
• Give the kitchen the printable copy.
• Keep the Authority’s name beside its sheet.

A ninety day reminder the kitchen sets, not the site

The customer portal sends reminders on a cycle the kitchen chooses. The page states the City brochure’s line, complete contents at a minimum of every 90 days with some larger facilities pumping more often, and the Authority’s line, a recommended minimum of every 90 days, side by side, each credited by name.

The site never tells a kitchen its schedule is enough and never computes a due date as a rule. Frequency questions go to the City’s pretreatment section or the Authority. Good website design in Chattanooga for a hauler keeps the reminder and the rule on separate lines. Portal builds are covered more broadly in web portal development.

• The reminder cycle is a setting the kitchen controls.
• The rule lines are quoted with the City’s or the Authority’s name.
• No due date is presented as the rule.

Under-sink traps and the weekly check

The trap service page follows the City brochure’s lines: an indoor unit usually 5 to 50 gallons, minimum sizing of 20 gallons per minute and 40 lbs. of grease, checked at least once a week, cleaned regularly and fitted with a flow control device.

A trap page stays separate from the interceptor page, with a short weekly check a kitchen can do and a booking path for cleaning. It gives no sizing advice for a named kitchen beyond the brochure’s minimum. Website design in Chattanooga, TN, for plumbers who install traps shows the flow control device in the install photos and states that design approval rests with the City under Chapter 31. See plumber website design for the wider trade.

What does the weekly check look like on a page?

A short list a kitchen can do on shift, with a print button and a link to book a cleaning.

What a grease service website costs

Pricing depends on scope and is set in the written proposal. The record portal, the reminder engine and the kitchen pages are priced as separate parts of the scope.

Grease service site prices Progression publishes

Progression lists fixed-scope starting prices on its website design and development page.

The written proposal confirms which build fits and what it includes. Pumping prices and any fee owed to the City or the Authority are outside these figures.

Pages a kitchen manager opens before the inspector arrives

Each City brochure practice gets a short page written for the person on shift: recycle waste cooking oil and scrape pots and pans into a waste grease container, post NO GREASE signs above sinks, dry wipe pots, pans and plates before washing, use sink strainers, and train kitchen staff.

Garbage grinders are not allowed under the City Code except by permit, and the Authority’s brochure says the same for its lines. Spills are cleaned up dry, never washed to a drain, and the area around the recycle bin and the vent hoods stay clean. Web design in Chattanooga, TN, for this audience means short steps and a print button.

The City posts its FOG poster in English and in Spanish, so a hauler’s kitchen pages go out in the languages the customer’s crew reads. See multilingual website design.

• One short page per practice.
• A print button on every page.
• The languages the crew reads.
• No sample wording from the City’s poster.

What does one practice page say?

One instruction, in short steps, with a print button. It quotes no wording from the City’s poster and promises nothing about an inspection.

• Recycle waste cooking oil.
• Scrape pots and pans into a waste grease container.
• Use sink strainers.
• Train kitchen staff.

Yellow grease and brown grease on separate service pages

The City’s education deck separates yellow grease, unadulterated spent fryer oil that goes in the recycle bin out back, from brown grease, the floatable FOG, settled solids and kitchen wastewater that interceptors and traps hold.

A company that collects used cooking oil and also pumps interceptors gives each its own service page, its own request form and its own record, so a kitchen never confuses an oil pickup with a pump-out on the inspector’s sheet. Chapter 31, Sec. 31-52(n), bars oil discharge to the sewer, including vegetable oils used in a restaurant, and the superintendent tells dischargers of approved alternate disposal options by letter, so the site names no disposal site of its own. Website design in Chattanooga for a two-truck operation keeps both routes on one map without merging the records.

Which form does an oil pickup use?

Its own. An oil pickup and a pump-out never share a form or a record.

Promises a pumping company never posts

The site carries no City approved, WWTA certified or inspection guaranteed badge. It makes no promise that a kitchen will pass or avoid a notice of violation, prints no fee or penalty figure, shows no sewer blockage or overflow photograph, and says nothing about which restaurants are or are not compliant.

Program questions go to the City’s Pretreatment section and the Authority, and legal questions go to counsel. Chattanooga web design that keeps these lines out also keeps the hauler out of arguments at the back door. Home service brands will find the wider picture in home services website design.

• No approval or certification badges.
• No promise of a passed inspection.
• No fee, penalty or overflow image.
• No inspector names.

Can a hauler show an approval badge?

No. A badge would claim an approval the site cannot confirm, so it shows the record instead.

Ready when the first kitchen logs in

The card lists what to finish before the first kitchen opens its record. For a Nashville comparison, see web design in Nashville.

• Record fields match both sheets.
• Equipment pages kept separate.
• Reminder cycle set by the kitchen.
• Printable record for the on-site binder.
• Kitchen practice pages in the crew’s languages.
• Oil collection and pump-out kept on separate records.
• No badges, guarantees or overflow photos.

A route morning: filling the record at the tank

The fields a driver can fill at the tank are the ones that belong on the record at that moment: equipment type, size, whether the complete contents were pumped, the grease layer depth on arrival and the condition of the effluent tee.

The office adds the hauler line and attaches the record to the kitchen. A morning on a route shows which fields a driver can fill with gloves on, and which wait for the office. Progression’s team can ride along on request.

Why fill the record at the tank?

Because the facts are only known there, and a line typed at the office is a guess.

The help page: whom the kitchen asks

The help page names the City’s Wastewater line, (423) 643-7400, and Chatt311, the City’s request line, for program questions. It names the Authority’s office at 1250 Market Street for kitchens on its lines. Chapter 31, which the City links as its ordinance, is linked from the page: City Ordinance Chapter 31.

Sec. 31-13 of that chapter requires restaurants and other facilities that produce grease to install and maintain a grease trap, oil interceptor or other appropriate device of standard design, with the design subject to the superintendent’s prior approval. The page states these two sections and nothing more of the chapter.

Frequently asked questions